Skills/Requirements:
- Experience Required: 3 to 10 Years – Different Roles
- Experience in an IT support (or similar) role
- Good knowledge of MS Office applications, especially the Office 365 suite of products
- Has appropriate knowledge of a wide scope of information systems concepts and practice, including stages of systems development.
- Can demonstrate a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
- Exposure to and/or awareness of IT Service Management frameworks such as ITIL
- Desired
- Experience with Academic Publishing business processes
- ITIL v3/4 Foundation
- Excellent communication skills, both written and verbal
- Good analytical ability, attention to detail, and ability to present reports and metrics
- Can demonstrate good problem-solving abilities
- Be able to adjust communication style and format as appropriate for staff at all levels
- Be able to translate business impacts into functional and/or technical requirements
- Be able to translate technical information into non-technical terms
