MC graw hill Case Study | Tricon Infotech

The Client, a Fortune 500 corporation, wanted to utilize OpenAI’s ChatGPT service so its employees and customers could access, analyze, and compile proprietary information using the service’s renowned system of user-friendly, conversational prompts.

However, because it was a large, publicly traded company, the security of its proprietary data was paramount; any implementation would need to protect its data, prompts, and responses. Fortunately, Microsoft’s new Azure OpenAI Service could allow them to create an isolated environment of OpenAI and maintain enterprise security. 

Using this Enterprise AI service, the Client could place content into selected folders on its own cloud servers, allow the Azure OpenAI Service to index them, and then send prompts and responses to users without exposing the data to anyone outside the corporation.

KAUST’s 200 faculty and 1,000 graduate students undertake cutting-edge research in the areas of energy, agriculture, ecology, and computing.

With such rapid growth, KAUST needed a way to allow their faculty to reserve 20 shared laboratories.

The Client had an extensive Microsoft Azure relationship, but its in-house engineers had no experience with the OpenAI system. Eager to move forward quickly with an implementation so they could begin designing both internal- and customer-facing products, they asked Tricon Infotech to assist. 

Tricon Infotech’s engineers, who were already familiar with the system, quickly navigated the Azure system to request a new OpenAI account for the Client. By Friday, they received the OpenAI credentials. Then they customized an existing Azure template (especially the front-end) and pushed a CI/CD deployment to the Azure Cloud.

KAUST also had a unique challenge: Given the desert climate along the Red Sea, the laboratories had to be temperature-optimized to support the needs of each research program.

There was no available automated scheduling system that was compatible with their enterprise SAP system.

By Monday, the application was live.

The Client now had a private, enterprise ChatGPT instance that was available only to its employees, customers, or other designated users, would utilize only documents that it approved, and keep all the prompts, responses, and data private to the Client. The new instance forms the basis for the development and release of new, innovative AI-powered applications.

KAUST hired software engineering company Tricon Infotech to design a solution.

King Abdullah University of Science & Technology (KAUST) is a private English-speaking university near Jeddah, Saudi Arabia.

Since its founding in 2009, its research output has made it one of the fastest rising universities in the world.

King Abdullah University of Science & Technology (KAUST) is a private English-speaking university near Jeddah, Saudi Arabia.